Senior IT Engineer - Technical Support

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.
 
With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.
 
If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Title: Senior IT Engineer - Technical Support

Position Overview 

The Senior Technical Support provides advanced onsite and remote support to all Genting employees, business units, and VIP stakeholders. This role ensures seamless IT service delivery across corporate offices, resorts, and entertainment venues, acting as an escalation point for complex technical issues and ensuring a premium support experience aligned with Genting’s service standards. 

Key Responsibilities: 

• Deliver Level 2 technical support for end-user devices, applications, and enterprise systems at Wisma Genting, KL. 

• Resolve complex hardware, software, and network issues that cannot be addressed by the Service Desk. 

• Provide dedicated support to VIPs, executives, and client-facing teams, ensuring minimal disruption to business operations. 

• Troubleshoot and resolve issues related to: 

• Windows/macOS desktops and laptops 

• Mobile devices (iOS/Android) 

• Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive) 

• Networking, Security application and printer  

• Handle PC imaging, configuration, and deployment for new hires, refresh cycles, and project rollouts. 

• Maintain and update standard operating environment (SOE) images, ensuring compliance with Genting’s IT policies. 

• Manage patching and deployment processes using tools such as WSUS, SCCM, or Intune to ensure systems remain secure and up to date. 

• Manage user accounts, permissions, and security policies in Active Directory and related identity platforms. 

• Oversee IT asset management, including inventory tracking, lifecycle management, and compliance with Genting’s asset policies. 

• Provide support and standby coverage for meeting rooms and conference equipment, ensuring smooth operation of AV systems, video conferencing tools, and presentation setup. 

• Handle secure disposal and data wiping of retired IT assets in compliance with Genting’s data protection and cybersecurity standards. 

• Coordinate with infrastructure, networking, and application teams to resolve systemic issues. 

• Update document incidents, resolutions, and best practices to enhance the IT knowledge base. 

• Support IT projects, system rollouts, and upgrades across Genting properties. 

• Provide training, mentoring, and guidance to junior support staff. 

• Ensure compliance with Genting’s IT governance, cybersecurity, and data protection policies. 

Required Qualifications: 

• Degree in Information Technology, Computer Science, or related discipline. 

• 3–5 years of IT support experience, with at least 2 years in Level 2 or senior support roles. 

• Strong knowledge of Windows/macOS operating systems, Microsoft 365 troubleshooting (Teams, Outlook, SharePoint, OneDrive), and enterprise collaboration tools. 

• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN). 

• Experience with PC imaging, patching and deployment tools. 

• Excellent communication skills with the ability to support VIPs and client-facing teams professionally. 

• Strong problem-solving skills and ability to work under pressure in a fast-paced environment. 

Preferred Skills: 

• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation. 

• Experience with endpoint management tools (Intune, WSUS). 

• Exposure to hospitality systems (POS, booking, ticketing platforms). 

• Knowledge of cybersecurity best practices and compliance frameworks. 

• Familiarity with cloud platforms (M365) is an advantage. 

Soft Skills:

• Exceptional customer service orientation with a focus on delivering premium support. 

• Strong interpersonal skills and ability to communicate technical concepts clearly. 

• Proactive, adaptable, and able to manage multiple priorities. 

• Team player with mentoring capabilities and a continuous improvement mindset. 

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!