Senior Executive - One Hub Reservation

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description:-

• To enhance customer experience to meet the competitive and challenging market.
• To support and retain business growth by executing the management’s plans / strategies.
• To meet the targeted result of responded calls set by the Management.
• Continuously monitor, ensure business processes and system enhancements in place to allow smooth operation and increase productivity of the team performance.
• Hands on to train or provide guidance to the team members to accomplish team objectives and targets whilst ensuring company policies and procedures are adhere.
• Hands on and execute prompt response to customer queries by providing excellent services and deliver Brand promise.
• Provide sufficient support / assistance to Assistant Manager & above to manage the day-to-day operational activities, replying emails, maintaining office/ pantry supplies, equipment, and facilities to ensure a well-functioning and professional workplace.
• Maintaining sufficient stocks inventory to run the operation.
• To be in tip top awareness on systems performance to ensure the operation’s efficiency.
• To plan and monitor manpower movement to ensure smooth departmental operation including raising/removing systems access.
• Perform quality assessment and monitor customer satisfaction levels to enhance overall customer experience.
• Undertake any ad-hoc tasks/projects as and when required to support team members, superiors and any related matters to optimise the call centre productivity.

Job Requirements:-

• Minimum Diploma holder with 3 years or adequate business operation related experience with minimum 2 years in supervisory position.
• Excellent written and verbal communication skills in English, Mandarin will be an added advantage.
• Able to multiskilling and prioritizing tasks to meet dateline.
• Customer services oriented personality.
• Good interpersonal, analytical and presentation skills.
• Strong stakeholder management and solid communication skills.
• Meticulous, result oriented, proactive and innovative.
• Well-groomed and professional.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!