Senior Executive - Airline Reservations/Ticketing

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.
 
With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.
 
If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Key Responsibilities

Ticketing & Travel Services :
• Handle customer and internal enquiries related to airline ticket reservations, fares, and ticketing services.
• Process flight ticket issuance, amendments, reissuance, refunds, and exchange orders for third-party travel products.
• Manage visa application arrangements and travel insurance processing for customers.
• Assist in resolving complex ticketing issues and service-related complaints promptly and professionally. 

Airline Operations & Coordination
• Support both outbound and inbound departments with group booking arrangements and ticketing coordination.
• Liaise with airlines, suppliers, and external partners to ensure smooth ticketing operations. 

Administrative & Quality Control
• Coordinate with the Accounts Department to resolve invoice discrepancies and bad debt issues.
• Monitor and control aging invoices to ensure timely follow-up and resolution.
• Liaise with Sabre support for reservation system-related issues.
• Ensure proper e-filing and accurate documentation by the team.
• Ensure all team members comply with ISO Standard Operating Procedures (SOPs) and internal quality standards.

Requirements
• Diploma or Degree in Airline ticketing or Tourism, Hospitality related field.
• Minimum 8–10 years of experience in airline ticketing operations.
• Strong knowledge of airline reservation systems, preferably Sabre or Amedeus.
• Good understanding of BSP processes, fare rules, ticket exchanges, and refunds.
• Experience handling group bookings and corporate travel arrangements is an advantage.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to multitask, work under pressure, and manage deadlines effectively.
• Leadership experience and ability to train and mentor team members  

Preferred Skills
• Attention to detail and high level of accuracy.
• Customer service-oriented mindset.
• Strong organizational and administrative capabilities.
• Ability to adapt to fast-changing airline policies and travel regulation.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!