Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Section Head – PMO (IT Governance)

SuccessFactors Requisition – Job Description

Job Responsibilities

• Establish, implement, and enforce standardized PMO governance (processes, templates, stage-gates, and metrics) to ensure consistent project delivery and auditability.
• Monitor and track major IT projects under PMO governance and directly managed PMO portfolio, ensuring disciplined reporting, risk/issue/action management, and timely submission of documentation across the project lifecycle (initiation, implementation, closure).
• Drive service level performance by ensuring projects and PMO deliverables are completed within committed timelines; proactively identify slippages and drive recovery plans with project managers and owners.
• Partner with project managers and stakeholders to remove blockers, resolve issues timely, and improve overall portfolio health (RAG) for IT Committee Meeting (ITCM) reporting.
• Coordinate and support governance forums (ITCM and IT PMO meetings), ensuring projects are presentation-ready, documentation is complete, and approvals are achieved efficiently (including first-pass readiness where applicable).
• Conduct project harvesting audits and application portfolio optimization with project managers and project owners; prepare findings and present outcomes for ITCM review and acceptance.
• Plan, administer, and monitor the annual IT survey to drive participation and track satisfaction results; recommend and track improvements based on findings.
• Lead PMO transformation through innovation and automation to improve efficiency and measurable operational cost effectiveness (e.g., simplified/digitised PMO documentation, automated reminders, improved dashboards and reporting).
• Integrate ESG risk considerations into PMO project/policy assessments and ensure evidence of assessment is captured as part of governance requirements.
• Provide advisory support to IT project managers on PMO policies, procedures, governance requirements, and practical application of delivery methodologies (Waterfall/Agile/Hybrid).
• Run cadence meetings and workshops effectively (ITCM, ITPMO, refresh, and project governance sessions), ensuring strong facilitation, clear action ownership, and follow-through.
• Based primarily at Wisma Genting with occasional travel to Genting Highlands as required.

• Implement and operationalize a Project & Portfolio Management (PPM) framework, including project and application prioritization to support investment decisions.
• Strengthen cost governance by establishing cost tracking and reporting metrics (including cost variance analysis) and ensuring consistent financial visibility for the PMO portfolio.
• Implement portfolio-level risk analysis and escalation practices, with clear ownership, mitigation plans, and governance cadence for material risks.
• Build and maintain a project lessons learned / knowledgebase from harvesting audits and closures to drive continuous improvement and reuse of best practices.
• Enhance project reporting and analytics via standardized reporting templates, real-time dashboards, and data quality controls to improve decision-making and reduce manual consolidation effort.
• Lay foundations for an AI project management framework (guidelines/methodology for AI initiatives from PoC to operational) and readiness to adopt predictive analytics for early risk identification.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.
• Min. 10 years working experience of which at least 5 years related experience in PMO / Project Management
• Project Management Professional (PMP) OR PMI-PMOCP, PMI-CPMAI is preferable
• Relevant experience in IT project management and/or PMO governance, including project lifecycle controls, documentation standards, and delivery assurance.
• Hands-on experience supporting governance forums (e.g., steering committee / IT committee) including status reporting, pack preparation, and meeting minutes/action tracking.
• Working knowledge of project management methodologies (e.g., Waterfall, Agile, Hybrid) and ability to translate standards into practical templates and guidance.
• Strong stakeholder management skills with the ability to work across project managers, project owners, and senior governance committees.
• Strong analytical and reporting skills; able to define metrics/KPIs and communicate project health, risks, and issues clearly.
• High attention to detail and disciplined follow-through to ensure documentation and compliance timelines are met.
• Willingness to be based at Wisma Genting and travel occasionally to Genting Highlands.

Key Competencies

• Governance & compliance mindset – ensures adherence to standards, controls, and auditability.
• Project monitoring & reporting – tracks progress, risks, issues, dependencies, and benefits; drives visibility and transparency.
• Process improvement – designs and refines PMO methodologies, templates, and ways of working.
• Stakeholder management – influences without authority; works effectively with project managers, sponsors, and senior committees.
• Communication – concise written and verbal communication for executive forums and project teams.
• Problem-solving – proactively identifies blockers and facilitates resolution.
• Meeting facilitation – plans, coordinates, and drives outcomes from governance and project meetings.
• Integrity & confidentiality – trusted to handle privileged access processes.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!