IT Executive - Client Support

Date: Apr 7, 2021

Location: Kuala Lumpur, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

ESI - Client Support is currently providing IT onsite service support in Wisma Genting for GENM, GENT, GENP and Genting Energy.  The team is also supporting GENM Sales Offices and Plantation Operation units (Peninsular Malaysia).


Scope of Services


ESI - Client Support scope of services includes the following:

  1. Act as 2nd level support to customers, provide problem diagnosis and implement corrective actions for computer hardware, software, network faults and resolve via phone, remote connection or on-site.
  2. Provide IT support, including set-up and maintenance of computer hardware, software and network-related issues.
  3. Provide support 24x7x365 on phone standby.
  4. Provide advisory services for fault, problems and processes.
  5. Assist in computer leasing commissioning.
  6. Coordinate repairs and replacement whenever necessary
  7. Review IT goods receipt.


Below with the core duties:


  1. To ensure Client Support is ISO 27001 compliant
  2. To create and IT environment that is free from Malware and Virus
  3. To liaise with vendors/suppliers on new product testing and evaluation
  4. To plan, coordinate, implement, control and review on computer desktop refreshment
  5. To ensure project is deliver within the agreed timeline
  6. To ensure no breach in Service Level Agreement (SLA)
  7. To ensure value added services to fulfill customer satisfaction and business impact
  8. Monitoring nonstandard software installation
  9. Make recommendations for continuous improvement and enhancement of performance, reliability, security and recoverability of computer.
  10. Monitoring & evaluate any Windows Server Update Services (WSUS) patches is requires for deployment


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: System Administrator, Testing, Customer Service, Technology