Zouk Operations Manager

Date: Sep 6, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description

  • Zouk Operations Manager will oversee the overall outlets under Zouk flagship and ensuring that high standards are met and carried out according to the company’s policies and procedures.
  • Plan, implement and review the business strategy constantly to ensure Zouk Venues and occupancy in achieving the target revenue.
  • Analyses and understands business trends to focus on continuous improvement and further opportunities to enhance the business and customer service.
  • Responsible for handling customer complaints tactfully and professionally
  • Responsible for executives and staff development and achieving or improvising on training programs to meet the ever-increasing demand of our customers for service excellence.
  • Review and revise the current standard operating procedures in meeting the quality certification that govern the Zouk operations which inclusive of HACCP, ISO and OSHA.
  • Personal involvement in managing, training and following through on the progress of subordinates to continuously enhance their work performance.
  • To conduct daily briefings to subordinates to communicate the company’s business direction to all level of staff as well as to motivate staff.
  • To have a teamwork spirit, positive & supportive.
  • Participate in brainstorms to share new design & conceptual perspectives.
  • Ensure compliance and evolution of Zouk brand guidelines & standards.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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