Theme Park VIP, VQ & Event Manager

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirement:

• Degree qualification in Tourism Management/ Hospitality or Business Management
• Confidence in speaking, reading and writing English skills essential.
• Minimum 3 years experiences in supervising within a theme park ticketing environment required.
• Previous theme park, water park, F.E.C. or museums experience an advantage.
• Competence in using Microsoft Office Suite of software is essential.

Job Description:

1. VIP Guest Services
   - Oversee the VIP experience offerings, ensuring high-quality service for guests.
   - Coordinate personalized itineraries for VIP guests, including exclusive access to attractions, dining, and events.
   - Respond to guest inquiries and resolve any issues related to VIP services.

2. Virtual Queue Management:
   - Implement and manage virtual queue systems to optimize guest flow and minimize wait times.
   - Analyze data from the virtual queue systems to improve operational efficiency and enhance guest satisfaction.
   - Collaborate with IT and operations teams to troubleshoot and enhance the virtual queue technology.

3. Event Planning and Execution:
   - Plan, organize, and execute special events, including seasonal celebrations, private parties, and corporate events.
   - Work with various departments (marketing, operations, food and beverage) to coordinate event logistics and ensure successful execution.
   - Manage budgets for events and ensure adherence to financial guidelines.

4. Team Leadership:
   - Train, supervise, and mentor staff involved in VIP services, virtual queue management, and event execution.
   - Foster a positive and collaborative team environment to enhance employee performance and guest satisfaction.

5. Guest Feedback and Improvement:
   - Gather feedback from VIP guests and event participants to evaluate service quality.
   - Implement improvements based on guest feedback and industry best practices.

6. Collaboration and Communication:
   - Liaise with park management, marketing, and other departments to align VIP and event strategies with overall park goals.

   - Liaise with IT and vendor on the function and application of Virtual Queue and Theme Park mobile apps.
   - Communicate effectively with guests, team members, and partners to ensure a seamless experience.

7. Reporting:

- Provide up-to-date reports for Theme Park Management Review
 

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!