Theme Park VIP, VQ & Event Assistant Manager

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirement:

• Degree qualification in Tourism Management/ Hospitality or Business Management
• Confidence in speaking, reading and writing English skills essential.
• Minimum 3 years experiences in supervising within a theme park ticketing environment required.
• Previous theme park, water park, F.E.C. or museums experience an advantage.
• Competence in using Microsoft Office Suite of software is essential.

Job Description:

• Provide managerial and administrative support and assistance to the VIP, VQ and Event Manager.
• Act as duty manager in the absence of the VIP, VQ and Event Manager.
• Ensure sustainable operational readiness of all VIP arrangement, VQ operations and Event management, handling and operation to  all Guests / clients a world-class friendly and efficient VIP, VQ and Event and excellent guest services experience.
• Uphold integrity by enforcing all proper closing of VIP Experience packages, Events coordination and VQ functions are handle properly.
• Manage the administration of the VIP Experience, VQ and Events by creating seamless process and attention to details.
• Assist in producing a daily status report of admissions and make available to operational stakeholders.
• Assist in the development and implementation of SOP's for the productive, efficient and friendly operations.
• Assist in the delivery of the on-the-job training programs of SkyAmbassador.
• Conduct briefings and meetings and pass on all relevant information to SkyAmbassador.
• Maintain a positive relationship with all departments working particularly close with Marketing & Sales for events sales and coordination.
• Assist in coordinating any adhoc VIP arrangement either internal or external request.
• Managing and handling any special events on a need’s basis.
• Monitor and handle VIP, VQ and Event related feedback either face-to-face, Medallia or any form of feedback channel.
• Provide up-to-date report for Pheme Park Management review.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!