Theme Park Supervisor

Date: Oct 20, 2018

Location: Genting Highlands, Pahang, MY

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Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks, gaming, hotels, seaside resorts and entertainment in Malaysia, the UK and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. The flagship projects under this plan include the world’s first Twentieth Century Fox World Theme Park featuring more than 25 rides and attractions of unique cinematic and entertainment concepts based on the Fox blockbuster movies. Next to it is the Sky Avenue & Sky Plaza, a shopping haven for the chic and stylish, with some of the most prestigious lifestyle brands and signature franchises from around the world. The plaza will also house a state-of-the-art cable system, which connects the Sky Avenue to the mid-hill Genting Premium Outlet, with a transport capacity of 3,600 passengers per hour per way.

If you are searching for a dynamic career in the leisure and hospitality industry that offers exciting challenges and growth opportunities; and are a results-driven team player, who is passionate about making people happy then…WE WANT YOU!



Job Descriptions


Theme Park Supervisor - Operations

  • Responsible for monitoring budgeted hours, ride capacities, ride down times, schedulling, coaching, contributing to performance reviews, observing and providing feedback on compliance to Company's policies;
  • Dealing with crowd control and handling guest issues.


Theme Park Supervisor - Technical

  • Responsible for implementation, coordination, monitoring and execution of rides installation, repair & maintenance and facilities maintenance;
  • Ensuring full compliance to all Engineering Safety Standards and Environmental, Safety & Health regulations.


Theme Park Supervisor - Ticketing

  • Supervising the opening & closing of the ticket counters, overseeing ticketing administrative duties and ensuring the consistency of ticketing services;
  • Demonstrate product knowledge in recommending best ticketing package and attraction offerings to the Guest.


Theme Park Supervisor - Guest Services

  • Handling all verbal / written feedback / complaints, overseeing guest services administrative duties and ensuring the consistency of guest services standards;
  • Demonstrate empowerment to resolve guest request / issues.


Theme Park Supervisor - Retail

  • Supervising the opening & closing of the stores / carts and ensuring consistent housekeeping standards, merchandise displays, stock replenishment, cash register & accurate stock control;
  • Demostrate product knowledge in recommending souvenirs / items to the Guest.


Theme Park Supervisor - Costume

  • Supervising the costume distribution by ensuring issuance, assembling & presetting of the costumes for performers are in order;
  • Guiding the team to ensure smooth day to day operations on the costume distribution floor.



Job Requirements

  • Minimum SPM qualification with relevant working experience for the field of position applied;
  • Able to converse in English;
  • Pleasant and friendly personality;
  • Customer service-oriented.



Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Manager, Housekeeping, Cashier, Management, Hospitality

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