Theme Park Show Director

Date: Apr 21, 2021

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

REPORT TO: Director of Entertainment & Costuming


BASIC FUNCTION: Lead projects and productions for the Live Entertainment Team, maintain show quality and consistency. He / She is responsible to the deliverables/KPI set for the Live Entertainment Department.





  • Show Director for Theme Park is responsible for all Live Entertainment content that happens in and out of the park:
    • Develop and supervise content creation for each Show Room, Side Shows, Seasonal Events and Parades.
    • Pitch new creative Entertainment offerings and take from idea to reality, in addition to following up on content already in preproduction.
    • Work closely with designers (lighting, sound, video, sets, etc.) to execute overall vision of projects.
    • Communicate with costuming department to help design and address specific movability needs for each costume character.
    • Create all contingency plans for each show/event.
    • Research music and creative ideas in the development of new attractions and new character launches.
    • Facilitate the transfer of entertainment product from outside production companies to in-house operations.
    • Lead choreographers and conduct rehearsals when necessary, and cross train Cast Members for future positions.
    • Maintain the quality of shows and parades across the park once in daily operations.
    • Works in conjunction with all management to decide creative direction to ensure high guest satisfaction.
    • Help create a training program for all Meet-and-Greet Characters to ensure each character is acting within approved guidelines.
    • In charge of casting and booking talent for Theme Park, including planning and executing any international audition tours needed to procure the appropriate talent.
    • Assure each position is filled in ample amount of time.
    • Work closely with HR team making sure hiring and onboarding process is smooth and taken care as per company policies.
    • Create list of inventory needs for new build rehearsal studios and green rooms to assure they are consistent with or exceed other theme park operations.


  • Learning & Growth
    • To attend training and development programs in order to promote personal and career growth.
    • To engage and participate in the daily briefing programs.
    • To participate in assigned On-The-Job training, demonstrating competence, completing assignments and applying SOP's, new skills and standards back in the workplace.


  • Process Quality
    • To comply with company standards at all times in order to drive and improve business excellence.
    • To understand, follow and enforce all standard operating procedures in order to exceed the operational requirements and ensure Guests receive the highest standards of quality and service at all times.
    • To help achieve department and company objectives, action plans and key performance indicators.
    • To enforce and adhere to all Malaysian laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting and safety concerns or incidents to management in order to minimise risk and maintain a clean, safe and hygienic environment for all Guest, Cast & Crew.
    • To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Cast & Crew or Company property.


  • Guest & Market
    • To display a friendly, helpful and cheerful attitude while communicating effectively with our Guests and fellow Cast & Crew in order to support the company vision, core values and brand promise.
    • To represent and promote Genting Malaysia in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
    • To listen actively to our Guest feedback, request and concerns in order to take action in an ethical, effective and timely manner to exceed their expectations.


  • Financial Results
    • To maintain building, facilities, equipment and supplies in order to minimise damage, reduce waste and control costs.
    • To actively seek and implement cost saving programs in order provide positive financial results.






  • Desired qualification of Bachelor's degree in Performing Arts.



  • Strong portfolio of past work
  • Solid knowledge in Live Entertainment and production shows.
  • Minimum eight years in Live Entertainment Creative design or development.



  • Confidence in speaking, reading and writing English essential
  • Excellent interpersonal skills to be able to interact with all levels of stakeholders
  • Information Technology literate with good documentation skills
  • Extensive knowledge of AV and special Effects
  • Outstanding leadership and management skills



  • Malay and Mandarin speaking, reading and writing skills helpful but not necessary.
  • Previous Internationally renown Brand Theme Park experience is preferred.
  • Previous experience in show direction and choreography in Theme Parks, Cruise Ships or similar is preferred





  • This position is based both in the office and around the park.  It is expected the manager will actively watch entertainment offerings on a daily and weekly basis. Take notes on each performance and correct any potential problems. The manager may be requested to fulfil duty manager position when required and work a varied schedule due to operational needs. Show Director might be asked to work on different days of the week and weekends. On special holiday seasons Show Director is requested to work.


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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