Theme Park Operations Supervisor- Resorts Box Office

Date: Nov 7, 2023

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirements:-

  • SPM Qualification
  • English & Bahasa Malaysia oral and reading skills
  • Mandarin oral Skills is an advantage
  • Minimum one to two years in customer or retail related working experience
  • Friendly 
  • Communication Skills


Job Descriptions:-


  • To comply with company standards at all times in order to drive and improve business excellence.
  • To understand, follow and enforce all standard operating procedures to exceed the operational requirements and ensure Guests receive the highest standards of quality and service at all times.
  • To help achieve department and company objectives, action plans and key performance indicators.
  • To enforce and adhere to all Malaysian laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting and safety concerns or incidents to management in order to minimize risk and maintain a clean, safe and hygienic environment for all Guest, and GST crew members.
  • To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, and crew members or company property.                             
  • To display a friendly, helpful and cheerful attitude while communicating effectively with our Guests and subordinates in order to support the company vision, core values and brand promise.                     
  • To listen actively to our Guest feedback, request and concerns to act in an ethical, effective and timely manner to exceed their expectations.                                     
  • To enforce attraction rules and provide crowd control in a friendly manner throughout the areas as necessary to ensure the Guest's safety and enjoyable experience.             
  • To maintain building, facilities, equipment and supplies in order to minimize damage, reduce waste and control costs.                           
  • To actively seek and implement cost saving programs in order provide positive financial results
  • Open and close the ticket counters according to trained SOP’s, ensure timely set up and execution of park closure procedure & Operate POS equipment according to procedure.
  • Demonstrate product and system knowledge by offering products and combos to guest and teaching process to subordinates.
  • Maintain ticketing counters and business units according to presentation standards.
  • Perform as a ticketing cashier during peak seasons
  • Prepare the operations in opening and closing following all SOPs in place for cash collection, distribution, and allocation for all business units and kiosks.
  • Complete, compile and send daily, weekly and monthly reports related to operations and employee’s performance and attendance
  • Compile and complete all checklist in each business unit and warrant accuracy of the completion of task.
  • Schedule weekly, and general cleaning all business units
  • Perform, monitor and observe all scheduled cleaning tasks.
  • Update executives for all cleaning stocks and submit requisition if required.
  • RBO supervisor are also assigned to work as wellness ambassadors implementing the new normal operation within the park.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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