Theme Park Operations Executive- Entry Operations

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirement:
 

• Degree qualification in Tourism Management/ Hospitality or Business Management;
• Experience with an attractions ticketing system highly desirable;             
• Computer Literacy in MS Office environment;                   
• Minimum three years’ experience from a hospitality, airline or retail environment required;             
• Previous theme park, water park, F.E.C. or museum experience an advantage.

Job Desciption: 

• Coordinate the onsite daily ticketing needs and functions.                                  
• Provide and lead training for all onboarding and/or refresher courses for Entry Operations                
• Most work will be required to be performed within a ticketing and office environment, managing data, POS systems and Team Members.                        
• Ensure processes and checks are in place for the opening and closing of the ticketing counters ensuring the appropriate check lists have been followed.                                    
• Recognize Entry Operations Team Members for the successful demonstration of product knowledge and good selling techniques to visitors.                                
• Give frequent feedback to Entry Operations Team Members, and performance manage as appropriate. Reward for above the standard performance and coach for those below standards.                    
• Coordinate the ordering, stocking and display of ticketing counters.                                  
• Handle and resolve first trouble shooting for ticket and system issues                
• Monitor ticketing and wristband distribution and activation. Report on missing or damaged stock.
• Monitor and report all refund, void and transaction variances.                       
• Authorize the ticket/wristband transfer process.                            
• Develop process for Entry Operations Team Members to drive high revenue by upselling and upgrading products
• Reporting on sales, stocks, inventories for office, ticketing cleaning and other stocks needed in the department         
• Submit requisition for all stocks needed by the department.          
• Motivate and encourage Entry Operations Team Members to create an exciting and vibrant park atmosphere.
• Ensure Entry Operations Team Members have the park knowledge to answer visitors enquiries in a helpful manner.
• Manage, resolve and drive employees within the department
• Creating procedures, proposals, SOPs within the department.
• Updating outdated SOPs and setting it up to standards and needs of the business.
• Confirm all cleaning tasks and schedules are performed regularly.
• Perform, monitor and observe all scheduled cleaning tasks.
• Update executives for all cleaning stocks and submit requisition if required.
• Entry Operations Executive are also assigned to work as wellness ambassadors implementing the new normal operation within the park.
• Work as the manager on duty, making decision and handling guest and crew member issues during the shift.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!