Theme Park Operations Executive (Entry Operations)

Date: Jul 30, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirements:

  • Degree qualification in Tourism Management/ Hospitality or Business Management;                            
  • Confidence in speaking, reading and writing English essential;     
  • Experience with an attractions ticketing system highly desirable;             
  • Computer Literacy in MS Office environment;                   
  • Minimum three years’ experience from a hospitality, airline or retail environment required;             
  • Previous theme park, water park, F.E.C. or museum experience an advantage.


Job Responsibilities:

  • Coordinate the onsite daily ticketing needs and functions;                                                
  • Provide and lead training for all onboarding and/or refresher courses for GS&T;                           
  • Most work will be required to be performed within a ticketing and office environment, managing data, cash, POS systems and crew members;                                           
  • Ensure processes and checks are in place for the opening and closing of the ticketing counters ensuring the appropriate check lists have been followed;                                           
  • Recognize GS&T crews for the successful demonstration of product knowledge and good selling techniques to Guests;                            
  • Provide frequent feedback to GS&T crew, and performance manage as appropriate;                     
  • Coordinate the ordering, stocking and display of ticketing counters;                                               
  • Handle and resolve first trouble shooting for ticket and system issues;                           
  • Monitor ticketing and RFID wristband distribution and activation. Report on missing or damaged stock;
  • Monitor and report all refund, void and cash variances;                           
  • Authorize the ticket/RFID wristband transfer process;                                     
  • Develop process for GS&T crew to drive high revenue by upselling and upgrading product;
  • Entry Operations GS&T Executive are also assigned to work as wellness ambassadors implementing the new normal operation within the park;
  • Work as the manager on duty, making decision and handling guest and crew member issues during the shift.


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Operations Manager, Business Manager, Operations, Management