Theme Park Operations Executive(Resort Box Office)

Date: Aug 6, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

  • Degree holder in any discipline 
  • Coordinate the onsite daily ticketing needs and functions.                                               
  • Provide and lead training for all onboarding and/or refresher courses for RBO                           
  • Most work will be required to be performed within a ticketing and office environment, managing data, cash, POS systems and crew members.                                           
  • Ensure processes and checks are in place for the opening and closing of the ticketing counters ensuring the appropriate check lists have been followed.                                          
  • Recognize RBO crews for the successful demonstration of product knowledge and good selling techniques to Guests.                             
  • Give frequent feedback to RBO crew, and performance manage as appropriate. Reward for above the standard performance and coach for those below standards.                    
  • Coordinate the ordering, stocking and display of ticketing counters.                                              
  • Handle and resolve first trouble shooting for ticket and system issues                          
  • Monitor ticketing and RFID wristband distribution and activation. Report on missing or damaged stock.
  • Monitor and report all refund, void and cash variances.                           
  • Authorize the ticket/RFID wristband transfer process.                                       
  • Develop process for RBO crew to drive high revenue by upselling and upgrading products
  • Reporting on sales, stocks, inventories for office, ticketing cleaning and other stocks needed in the department               
  • Submit requisition for all stocks needed by the department.            
  • Motivate and encourage RBO crew to create an exciting and vibrant park atmosphere.
  • Ensure RBO crew have the park knowledge to answer Guest enquiries in a helpful manner.
  • Manage, resolve and drive employees within the department
  • Creating procedures, proposals, SOPs within the department.
  • Updating outdated SOPs and setting it up to standards and needs of the business.
  • Confirm all cleaning tasks and schedules are performed regularly.
  • Perform, monitor and observe all scheduled cleaning tasks.
  • Update executives for all cleaning stocks and submit requisition if required.
  • RBO Executive are also assigned to work as wellness ambassadors implementing the new normal operation within the park.
  • Work as the manager on duty, making decision and handling guest and crew member issues during the shift..
  • To rotate on other business unit where manpower is required within the theme park division regardless of the department with the approval of the department HOD

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Operations Manager, Operations