Theme Park Assistant (Park Experience)

Date: Nov 30, 2023

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Desired Qualifications, Experience and Skills:            
•    Minimum SPM or equivalent.
•    Able to communicate both verbally and in written form in English and Bahasa Malaysia. Mandarin is a plus. 
•    Experience in administrative work and/ or theme park work would be an added advantage.
•    Familiar with utilizing computers, computer programs and have basic Microsoft Word/Excel knowledge .
•    Must have the ability to participate effectively in teams.
•    Experience explaining and enforcing policies and procedures preferred.
•    Must be flexible with work schedule including weekends, holidays, and evenings/ long hours.

Job Summary:            

Park Experience Assistants are responsible for ensuring the smooth communications, support and reporting of Theme Park on-grounds Operations. This includes coordinating and communicating with operations base relating to safety, operations, maintenance, park services and human resource management such as park wide cleanliness, emergencies (First Aid), safety and other park wide issues. Park Experience Assistants will also support other divisional roles in Guest engagements like acquiring park surveys and ushering of Guests and / or escorts for parades.

Further the job holder will take responsibility for guest tools in use within the facility such as lockers, stroller storage area and mobile charging stations ensuring facilities are available, maintained and serviced according to standards.

Job Specific Responsibilities:            
    Support other divisional roles in Guest engagements like acquiring park surveys and ushering of Guests and / or escorts for parades.
    Ensure personal, Guest and Team Member safety at all times.
    Ensuring all area of the theme park are presented in best possible standard.
    Assist with parkwide emergency and evacuation procedures.
    Liaise with other departments such as cleaning, maintenance and guest services on a need’s basis.
    Maintain overall cleanliness of the Park areas.
    Monitor and document daily work progress reports.
    Coordinate project tasks to ensure project delivered within timelines.
    Perform other duties as assigned.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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