Senior Executive- Theme Park Operations (Resorts Box Office)

Date: Sep 10, 2023

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirements:

  • Degree in related field
  • Computer literacy 
  • English & Malay oral and reading skills
  • Mandarin oral skills an advantage
  • Friendly Guest disposition
  • 3 to 5 years of experience working in a customer service position
  • Must be flexible with work schedule including weekends, holidays, and evenings


Job Description:

  • Coordinate the onsite daily ticketing needs and functions.                                               
  • Review, improve and update training materials.                                          
  • Ensure processes and checks are in place for the opening and closing of the ticketing counters ensuring the appropriate check lists have been followed.                                          
  • Recognize RBO crews for the successful demonstration of product knowledge and good selling techniques to Guests.                             
  • Give frequent feedback to RBO Executive, Supervisor, and performance manage as appropriate. Reward for above the standard performance and coach for those below standards.                          
  • Coordinate the ordering, stocking and display of ticketing counters.
  • Disseminate tasks and workloads to all executive and supervisors                                 
  • Handle and resolve first trouble shooting for ticket and system issues                          
  • Completing refund, reprint and document audits
  • Monitor and report all refund, void and cash variances.                           
  • Authorize the ticket/RFID wristband transfer process.                                       
  • Develop process for executive and supervisors to drive the team in meeting, achieving and exceeding the target set.
  • Reporting on sales, stocks, inventories for office, ticketing cleaning and other stocks needed in the department               
  • Submit requisition for all stocks needed by the department.            
  • Motivate and encourage RBO executives and supervisors to create an exciting and vibrant park atmosphere.
  • Manage, resolve and drive employees within the department
  • Reviewing SOPs created by the executive
  • Acting as the head of the department in the event that Manager and Assistant manager are out of office.
  • Leading, creating, updating training materials, presentations and records.
  • Updating outdated SOPs and setting it up to standards and needs of the business.
  • Oversee and execute procedures created by the management
  • Oversee cleaning plans and execution of the team.
  • Update executives for all cleaning stocks and submit requisition if required.
  • RBO Sr Executive are also assigned to work as wellness ambassadors implementing the new normal operation within the park.
  • Work as the manager on duty, making decision and handling guest and crew member issues during the shift..
  • Manage and lead internal and external audits for all areas of RBO


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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