Mice Operations Manager - Banquet

Date: Sep 9, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Descriptions:

• Assist the Director of MICE in managing the overall MICE operations and ensuring that high standards are met and carried out according to the company’s policies and procedures;

• Plan, implement and review the business strategy constantly to ensure MICE room sales and occupancy in achieving the target revenue;

• Analyzes and understands business trends to focus on continuous improvement and further opportunities to enhance the business and customer service;

• Responsible for handling customer complaints tactfully and professionally;

• Responsible for staff development and achieving or improvising on training programs to meet the ever increasing demand of our customers for service excellence;

• Review and revise the current standard operating procedures in meeting the quality certification that govern the MICE operations which inclusive of HACCP, ISO and OSHA;

• Personal involvement in managing, training and following through on the progress of subordinates to continuously enhance their work performance;

• To conduct daily briefings to subordinates to communicate the company’s business direction to all level of staff as well as to motivate staff.


Job Requirements:

• At least 10 years experience in the Hospitality or F&B industry with minimum 4 years experience at managerial level in MICE operations, preferably with Diploma and above;

• Have sound knowledge with passion in hospitality industry especially in MICE management;

• Refined skills in customer relations with the ability to communicate to all levels of customers, management and subordinates;

• Possess good accountability for managing the MICE and its food and beverage operations with strong operational skills and exercising an all round satisfying management experience;

• Knowledge in managing and understanding Profit and Loss as well as preparing budget;

• Skills in report writing, being analytical and suggesting logical business strategies;

• In-depth knowledge in HACCP, ISO and OSHA is essential;

• Excellent command in written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Chinese dialect will be an added advantage;

• Ability to work under pressure in a fast paced environment while maintaining smooth and efficient operations.


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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