Manager - TQM (Total Quality Management)

Date: Jan 12, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.


If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!


Job Responsibilities:

  • Implement and maintain programmes and activities that can drive quality services;
  • Implement and enforce Company’s quality systems, evaluate and recommend solutions for quality and service improvement;
  • Develop, manage and execute continuous improvement projects;
  • Facilitate corrective and preventative actions and establish SOPs with operations managers;
  • Develop, manage and deliver designed training programmes.



Job Requirements:

  • At least a Degree holder (in any field) with good command of written and spoken English
  • Minimum of 8 years’ experience in service industry with supervisory skills
  • Excellent interpersonal skills that enable motivation and drive behaviour for change
  • Possess good analytical skill with eyes for details
  • Experience of working to deadlines and under pressure
  • Experience with Kaizen and Six Sigma or other quality tool implementation will be an added advantage



Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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