Manager - Resort Communications & PR

Date: Mar 27, 2020

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks, gaming, hotels, seaside resorts and entertainment in Malaysia, the UK and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. The flagship projects under this plan include Skytropolis, Outdoor Theme Park and next to it is the Sky Avenue & Sky Plaza, a shopping haven for the chic and stylish, with some of the most prestigious lifestyle brands and signature franchises from around the world. The plaza will also house a state-of-the-art cable system, which connects the Sky Avenue to the mid-hill Genting Premium Outlet, with a transport capacity of 3,600 passengers per hour per way.

If you are searching for a dynamic career in the leisure and hospitality industry that offers exciting challenges and growth opportunities; and are a results-driven team player, who is passionate about making people happy then…WE WANT YOU!


The Resort Communications & PR Manager will play a role in driving positive media coverage and engagement with all the Resort’s products, delivering credible, independent third-party endorsement of the experience and the RWG brand. In addition, the role also includes special liaison, customer feedback and crisis communication. 

This position will report to Vice President Resort Communications & PR.



This position will have responsibility for content generation and publishing for media and consumer audiences, as well as management of strategic PR plans that support the overall Resort’s goals.


Job Responsibility

Collaborate with VP Resort Communications & PR to further develop a PR Strategy that increases awareness and understanding of RWG, both in the Malaysia market and targeted markets in Asia.

  • Oversee management of strategic PR plans that support the overall resort’s goals, managing investment allocation and partnering with third party agencies to accomplish the work.
  • Create and publish compelling content tied to RWG publicity goals and current events for media and consumer audiences
  • Plan media coverage, align calendars and manage issues that may arise
  • Oversee teams that will foster relationships with social, online, print and broadcast media
  • Build relationships with top media influencers at major media outlet
  • Manage projects that will bring media to RWG.
  • Strong knowledge of the media, social and key opinion leader landscape in Malaysia and key Asia countries
  • Demonstrated success working with leading media outlets in driving news media coverage for large multi-national brand or via agency role. Competent at developing key strategies to drive earned media coverage.
  • Keen relationship builder with solid media relations. Strong leadership skills to drive large scale, complex projects on time and on budget.
  • Having experience and understanding Crisis Communication is an added advantage.
  • Excellent writing skills




The resort receives shareholders, analysts, local and international delegations and dignitaries throughout the year. The PR Manager is also tasked to promote the resort positively by giving presentations and tours to these group of customers.



Collecting and addressing customer feedback is crucial in the hospitality industry.  The resort values customers’ opinions as their feedback will help the resort improve on its services and continue to meet customers’ expectations.

  • Take the lead in handling customer feedback to build good relationship with the resort’s customers.
  • Reply customer feedback
  • Meet customers and address issues


Job Qualifications:

  • At least 6 years’ working experience in Public Relations; at least 4 years’ experience in management role as a team leader;
  • Bachelor degree or above; Master in management is preferred;
  • Extensive knowledge of the news media environment within Malaysia and Asia, including the role of Social media and key opinion leaders.
  • Keen project management and planning skills to translate strategic direction, and investment into world class Public Relations.
  • Creative thinking with an ability to connect strategic rationale to media driving ideas, with an understanding of the types of content that will further produce earned media coverage.
  • Interact with a variety of internal and external partners to represent RWG with media influencers, including editors, publishers, news directors and other top journalists, as well as internal executives from a wide cross section of Theme Parks and Entertainment.
  • Specialized skill with deep understanding of the ever-shifting news environment and media partner landscape.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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