IT Executive - Client Support (RWG)

Date: Oct 4, 2021

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

 

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

 

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

 

 

Responsibilities:

  •  Provide on-site and remote technical support for users regarding IT related issues; including setup and maintenance of PC hardware and software
  • Support a 24x7 production environment
  • To ensure Client Support is ISO 27001 compliant
  • Maintain antivirus activity, WSUS and SCCM
  • Perform small to medium scale IT project management and implementation
  • To ensure projects are delivered within the agreed timeline
  • Participate actively in process documentation as well as policies and procedures enforcement
  • Provide recommendations and ideas for continuous improvement and enhancement for reducing hours of onsite support
  • Monitor and ensure service level agreement (SLA) is met
  • Manage license software and able to track the records without any delay
  • Plan to reduce waste of IT hardware to follow company procedure as Go Green 

 

Requirements:

  • Degree in Computer Science or Information Technology related fields; or
  • Diploma with minimum 2 years of relevant working experience
  • Must be positive, hardworking and able to work within tight schedule and meeting deadlines
  • Strong interpersonal skills with good written and verbal communication in English
  • Good analytical and problem-solving skills
  • Self-motivated, proactive, resourceful and able to work independently with minimum supervision
  • Fresh graduates are encouraged to apply 

 

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!


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