Guest Service Manager (FWH Front Office)

Date: Nov 9, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!


Job Requirements & Descriptions:

  • Minimum SPM education / preferably posessing Diploma/Certificate in Hotel Management.
  • Basic computer knowledge.
  • Well versed in Front Office job functions.
  • Able to write reports and make recommendation when required.
  • Planning on manpower deployment & Departmental annual budget / marketing strategies.
  • Able to improve department’s and staff performance, managing company resources effectively, implementing Company policies and procedures effectively.
  • Able to work independently, to oversee the preventive maintenance program, supervise safety program.
  • Able to motivate and groom for career advancement with good interpersonal skills


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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