Guest Service Crew- Resorts Box Office

Date: Nov 7, 2023

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Requirement:-

  • SPM Qualification
  • English & Bahasa Malaysia oral and reading skills
  • Mandarin oral skills an advantage
  • Friendly service manner
  • Communication skills


JOb Description:-

  • Assisting in all aspects of customer service such as answering guest enquiries and handling guest feedback in the RBO counters
  • Ticketing Selling on multiple Point of Sale systems such as ePOS and Embedd.
  • Handling various payment methods such as cash, credit / debit card, WeChat pay, Alipay and e-comp slip.
  • Supporting Self-serving kiosks functions across all units.
  • Assisting guests with tagging of wristbands across all units
  • Supporting the wider team in queue management across all units
  • Handling situations such as lost children and lost property in adherence to the SOPs in place by management.
  • Ensuring all stocks are accounted for and request for replenishment made when needed.
  • Support fellow colleagues in daily operations
  • To rotate on other business unit where manpower is required within the theme park division regardless of the department with the approval of the department HOD

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Customer Service