Guest Service Assistant

Date: Apr 12, 2019

Location: Genting Highlands, Pahang, MY

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Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks, gaming, hotels, seaside resorts and entertainment in Malaysia, the UK and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. The flagship projects under this plan include Skytropolis, Outdoor Theme Park and next to it is the Sky Avenue & Sky Plaza, a shopping haven for the chic and stylish, with some of the most prestigious lifestyle brands and signature franchises from around the world. The plaza will also house a state-of-the-art cable system, which connects the Sky Avenue to the mid-hill Genting Premium Outlet, with a transport capacity of 3,600 passengers per hour per way.

If you are searching for a dynamic career in the leisure and hospitality industry that offers exciting challenges and growth opportunities; and are a results-driven team player, who is passionate about making people happy then…WE WANT YOU!

Basic Function:

To carry out daily routine job function in the area which has been assigned under his/her care in Genting Bowl.

  1. Specific Duties and Responsibilities
  • Opening  and closing of business premise
  • Cleanliness & hygiene- To ensure cleanliness & hygiene is maintained at all times in the business premise.
  • Cashiering functions – Collection of deposit (if so required by the policy f the Department) and perform transactions (cash, credit card , etc), to assist the cashier if needed.
  • To ascertain the total collection for the day and bank in to the General Cashier in the Finance Department.
  • Customer service – To ensure customer service is maintained at a high level at all times.
  • Checking and receiving socks when socks arrive
  • Promote and suggest sales
  • Collect the bowling ball from ball return racks to bowling ball rack follow by ball weighted. To ensure the bowling ball is always locate on respective bowling ball rack follow by ball weighted
  • Clean the bowling shoes and bowling balls.
  • Provide assist to customer on bowling lane terminal and contact the bowling technical once the bowling lanes is error.
  • Ensure proper documentation is maintained at all times. This is in regard to the Goods Transfer Form and Stock Take Form.


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Customer Service

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