Guest Service Assistant

Date: Oct 13, 2019

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks, gaming, hotels, seaside resorts and entertainment in Malaysia, the UK and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. The flagship projects under this plan include the Sky Avenue & Sky Plaza, a shopping haven for the chic and stylish, with some of the most prestigious lifestyle brands and signature franchises from around the world. The plaza will also house a state-of-the-art cable system, which connects the Sky Avenue to the mid-hill Genting Premium Outlet, with a transport capacity of 3,600 passengers per hour per way.

If you are searching for a dynamic career in the leisure and hospitality industry that offers exciting challenges and growth opportunities; and are a results-driven team player, who is passionate about making people happy then…WE WANT YOU!

Job Description

• To handle check-in and check-out transaction

• To key in customer date in GHPMS

• Computes bill, collects payment, and makes change for guests

• Makes and confirms reservations

• Posts charges such as room, food, liquor, or telephone, to guest folio

• Makes restaurant, transportation, or entertainment reservations for guests


Job Requirement

• Diploma / Certificate in Hotel Management with 2 year working experience in front office operations/ customer service field OR

• Minimum SPM qualifications with 3 years in front office operations/ customer service field

• Good command of English and Bahasa Malaysia

• Ability to speak Chinese and converse in other dialects will be an added advantage

• Pleasant personality

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Customer Service