FRONT OFFICE SUPERVISOR

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Responsibilities

1. Prepare staff overtime claims where applicable.
2. Conduct daily office briefings to update on current events, occupancy status, guest arrivals, conventions, new package plans, new procedures, work procedures, work problems, etc.
3. Maintain Front Office discipline to keep staff decorum and department in check.
4. Uphold company dress codes pertaining to staff grooming and attire.
5. Provide employee guidance and counselling as needed.
6. Look into employee disciplinary action fairly and equitably.
7. Assist in handling guest complaints and needs.
8. Uphold departmental policies, standards, procedures and controls.
9. Upkeep reception cleanliness, and advocate preventive measures to reduce danger, injury, or damage at workplace or property.
10. Handle and correct guest room key problems and situation.
11. Keep adequate Front Office stock of MIWA batteries, room package vouchers, meal vouchers, stationery, etc.
12. Take on work-related assignments as and when delegated by department heads.
13. Prepare daily checklist.
14. Assist guest at Multi-Functional Kiosk to check-in and providing guest services.
15. Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.
16. Monitors traffic flow and guest queues within lobby, directing guests as appropriate to minimize wait times.
17. Conduct shift briefing:

§ Check staff appearance according to code of conduct

§ VVIP/VIP/CIP, Conventions, Tours & Kiosk arrival

§ Daily events in the resorts

§ Occupancy forecast for the day

§ Highlight on follow up action against any guest complain and needs

§ New package plan, implementation of new procedures, etc.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!