Executive - Tenancy Operation

Date: Jan 11, 2021

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.


If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!


Job Purpose:

  • Supervise and manage shopping mall operations incl. property tenant management services such as Facility management, cleaning, maintenance, etc.
  • Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for business partner retailer’s activity and pleasant shopping environment for customer


Overall Responsibilities:

  • Report and handle the day to day operations in the Mall ensuring operations are kept up to the highest quality standards to meet Mall requirement requirements.
  • Coordinate mall team and contractor employee works to oversee daily operations incl. engineering maintenance, security & cleaning, pest control, waste collection, mall operation administration.
  • Conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures.
  • Identify & inform Operation Manger of any Health & Safety risk related to the Mall building that may affect tenants, contractors & the public.
  • Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required
  • Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors.
  • Complete a daily report of issues & provide a summary on a weekly basis to Operational Manager 
  • Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. service areas, toilets and other common areas
  • Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)
  • Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations


Job Requirements:

  • Candidate must possess a Bachelor’s Degree in Real Estate/Property Management, Engineering its equivalent.
  • At least 2 years working experience in Mall Tenancy/Properties Facilities Management or related field.
  • Good understanding of shopping mall operations and associated policies and procedures.
  • Strong interpersonal skills and able to communicate effectively with internal and external parties. 
  • Microsoft Office (Word, Excel) Skill


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment: Facilities, Operations