Entry Operations Manager

Date: Jul 28, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description:

  • Responsible for ensuring that the Entry Operations section has the appropriately trained and staffed Cast & Crew, that the procedures in place ensure the highest quality service and ticket / admission handling processes, daily operations of ticketing/admission and that the managers have all the tools, resources and support to perform their duties so that the Genting brand experience delivers on its promise.
  • Control the entry process in order to provide Guests with a quality, trouble free experience in order to maximize revenue.
  • Ensure sustainable operational readiness of Guest Services and provide the Guests a world-class friendly and efficient ticketing experience so that the Getting brand can provide the Guests a world-class theme park experience
  • Assess and review Guest Satisfaction results and trends in order to continuously improve the Department operations.
  • Produce a daily status report of admissions and make available to operational stakeholders.
  • Manage the development and implementation of SOP's for the productive, efficient and friendly operations
  • Responsible on day-to-day operation of Entry Ops

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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