Customer Service Assistant - SkyAvenue

Date: Apr 30, 2025

Location: Genting Highlands, Pahang, MY

Job Description

  • Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
  • To provide friendly and efficient services to guests and visitors in the mall;
  • Lost & Found Handling;
  • Assist in the execution of mall’s promotion and events;
  • Assist in the marketing campaigns and redemption of vouchers/merchandise;
  • Distribution of circulars to in-house tenants;
  • To assist in any other ad-hoc assignments from Superiors;
  • Able to work in a team to achieve the required KPI elements and SLA;

 

Job Requirement

  • Diploma qualification in any disciplines OR SPM qualification equivalent;
  • Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
  • Well-groomed and pleasant personality;
  • Computer literacy and possess PC knowledge;


Job Segment: Customer Service