Club Director

Date: Dec 28, 2021

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job description

  1. Regularly review and update Front Office, Butler, Housekeeping and F&B operations procedures and controls to meet with new or changing situations.

  2. Conforms to departmental policies, standard and procedures.

  3. Develop workers to reach departmental goals and objectives.

  4. Network with Human Resources on the hiring of required headcount.

  5. Plan department annual budget through sales and occupancy forecasts, payroll, operating and capital expenses.

  6. Review and analyse monthly profit and loss statement.

  7. Identify market forces and be sensitive to market changes.

  8. Review and amend daily room forecast to maximise occupancy and sales.

  9. Co-ordinate with Housekeeping Department to address room condition for maximisation of room sales and occupancy.

  10. Work with all department to address concerns regarding to rooms and F&B bookings, sales, expenses, billings, purchases, IT-related equipment and engineering matters.

  11. Ensure corrective action carried out by the Club Assistant, Club Supervisor, Duty Manager or Club Manager on room discrepancies and any variances on rooms accounting.

  12. To ensure that the review of the previous day’s guest over-limit credits in the morning had been carried out.

  13. Handle guest complaints and VIP room arrangement and other special requirement.

  14. Maintain department performance, employee grievances and welfare.

  15. Ensure corrective action to be taken against employees for not complying to the departmental standards and work procedures.


Job requirement

  1. Degree in Hotel Management or related discipline

  2. Minimum five (5) years working experience in related field.with two (2) years as Assistant Club Director and three (3) years as Front Office Manager

  3. Knowledge in Night Auditor Function and Housekeeping and F/B operation will be an advantage

  4. Has leadership qualities

  5. Well verse with the standard operation procedures and computerized system

  6. Ability in planning, organizing and analyze effectively


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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