Car Park Manager

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description:

Car Park Manager will report to the Assistant Vice President - Hotel Operations of Resorts World, Genting Highlands.

The general duties will include, but are not limited to the following:

• Conducting system audits.
• Managing season/VIP customers & Genting Rewards enquiries .
• Shift Reports and System Reconciliation.
• Managing car park stock items and car park consumable items.
• Organising licencing of car park and car park equipment.
• Any other duties given by Assistant Vice President - Hotel Operations.
• Operation of the car park office and monitoring systems.
• Upkeep of the office stationary requirements.
• Office equipment maintenance and repairs organising.
• Tracking and tracing system movements
• Human resources liaising for car park staff.
• Improving system protocols and procedures.
• Supporting Control Centre personnel if and when necessary.
• Monitoring Control Centre customer service levels and advising improvements where necessary.
• Coordinating suitable admin tasks for Control Centre Operators during off peak hours.
• To check all details of the car owner are properly recorded for lost ticket.
• If there is any refund to customers for lost ticket, it must be declared in the shift report.
• To plan with operation supervisor to disperse traffic congestion during peak hours.
• Ensure cash handling policies and procedures are adhered to at all times.
• Any other duties assigned by the Assistant Vice President - Hotel Operations

Job Requirements:

• Degree/Diploma in any discipline.
• At least 5 years working experience as a Car Park Assistant Manager.
• Must know how to use Microsoft office programs
• Prior experience in car park operations would be ad added advantage.
• Good command and communication skills in English and Bahasa Malaysia, both oral and written.
• Good organizational and time management skills possess strong initiative and desire to learn.
• Possess understanding of business process implementation and control, human resource management, customer service management, audit control/service management.
• Possess entrepreneurial attitude.
• Good people management skill is a must.
• Capacity to work in shifts and willing to work during weekends and Public Holidays.
• Demonstrates ability to work in a team.
• Able to Supervise, advice, guide, motivate and train subordinate staff.

Car Park equipment knowledge.

• Possess at least 2 years working experience in similar position or with at least 5 years experience in an Executive position.
• Familiar or possess knowledge in the usage of computerized and non computerized cash register.
• Able to interact with season parkers and tenants for car park facilities and solve amicably problems encountered by irate customers.
• Ability to co-ordinate and liaise with relevant inter-department of the Group.
• Willing to base at Resorts World Genting, Pahang

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!