Assistant Manager- Resort Box Office

Date: Mar 24, 2023

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Description


  • Provide managerial and administrative support and assistance to the Ticketing Manager.
  • Act as duty manager in the absence of the Ticketing Manager.
  • Support the Ticketing Manager to ensure sustainable operational readiness of all ticketing points of sale, information points and ticketing related services provide the Guests a world-class friendly and efficient ticketing experience.
  • Coordinate the entry process in order to provide Guests with a quality, trouble free experience in order to maximize revenue.
  • Uphold integrity by enforcing all proper cash handling practices and point of sale procedures in order to contribute to the success of the organization.
  • Assess and reinforce all cleaning and hygiene SOPs for Entry Operations units are being executed by the team on a daily basis. Assist with conduct of regular checks on the team by reviewing procedures and checklists. Provide feedback to help make improvements.
  • Manage the administration of the ticketing system, liaise with supplier and ensure all crew members are competent in its use.
  • Assist in producing a daily status report of admissions and make available to operational stakeholders.
  • Assist in the development and implementation of SOP's for the productive, efficient and friendly operations.
  • Assist in the delivery of the on-the-job training programs of crew members.
  • Conduct briefings and meetings and pass on all relevant information to crew members.
  • Ensure confidence and competence of the crew members to be able to evacuate the park at any time.
  • Maintain a positive relationship with all departments working particularly close with Marketing & Sales for discount and group related sales.
  • Manage for high engagement of crew members
  • Assist in coordinating any front gate and pricing signage ensuring they are accurately and efficiently maintained.
  • Provide ticketing and admissions support for special events on a needs basis.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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