Assistant Manager - Car Park Management

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.
 
With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.
 
If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Key Responsibilities:

The Assistant Manager - Car Park Management will report to the Manager - Car Park Management of Resorts World Genting. The general duties will include, but are not limited to the following:

• Conducting system audits.
• Managing season/VIP customers & Genting Rewards enquiries .
• Shift Reports and System Reconciliation.
• Managing car park stock items and car park consumable items.
• Organising licencing of car park and car park equipment.
• Operation of the car park office and monitoring systems.
• Upkeep of the office stationary requirements.
• Office equipment maintenance and repairs organising.
• Tracking and tracing system movements.
• Human resources liaising for car park staff.
• Assisting Manager - Car Park Management in improving system protocols and procedures.
• Supporting Control Centre personnel if and when necessary.
• Monitoring Control Centre customer service levels and advising improvements where necessary.
• Coordinating suitable admin tasks for Control Centre Operators during off peak hours.
• To check all details of the car owner are properly recorded for lost ticket.
• If there is any refund to customers for lost ticket, it must be declared in the shift report.
• To plan with operation supervisor to disperse traffic congestion during peak hours.
• Ensure cash handling policies and procedures are adhered to at all times.
• Any other duties assigned by the Manager - Car Park Management 

Job Requirements:

• Degree/Diploma in any discipline.
• At least 4 years working experience as an Executive - Car Park .
• Must know how to use Microsoft office programs
• Good command and communication skills in English and Bahasa Malaysia, both oral and written.
• Good organizational and time management skills possess strong initiative and desire to learn.
• Possess understanding of business process implementation and control, human resource management, customer service management, audit control/service management.
• Possess entrepreneurial attitude.
• Good people management skill is a must.
• Capacity to work in shifts and willing to work during weekends and Public Holidays.
• Demonstrates ability to work in a team.
• Able to Supervise, advice, guide, motivate and train subordinate staff.

Car Park equipment knowledge.

• Possess at least 1 year working experience in similar position or with at least 4 years' experience in an Executive position.
• Familiar or possess knowledge in the usage of computerized and non computerized cash register.
• Able to interact with season parkers and tenants for car park facilities and solve amicably problems encountered by irate customers.
• Ability to co-ordinate and liaise with relevant inter-department of the Group.
• Willing to base at Resorts World Genting, Pahang

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!