Assistant Manager, Documentation, Policy & Process

Date: Sep 17, 2023

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!


  • Degree in any field (with 3 years relevant experiences)
  • Minimum 5 years related Quality Assurance (Documentation Management), Technical Writing, ISO 9001
  • Good problem-solving skills
  • Good analytical skills with eyes for details
  • Good interpersonal and communication skills


Key Deliverables:

  • To manage, facilitate and oversee documentation development in accordance to the Company and Theme Park standards, statutory requirements and industry practice.
  • To collate information and communicate on the requirements of standards, statutory requirement and industry best practices to business partners and stakeholders for process improvement.
  • To facilitate the development of new sets of documents including operation manuals, training manuals, and assessments to cater to the ever-changing business nature to keep the customers engaged (e.g. New Attraction, Retail and F&B outlet or Entertainment Show)
  • To facilitate and assist Operations Team in creating a new set of temporary working documents for ad-hoc or temporary procedures in the response to the implementation of special or seasonal marketing events.
  • To organise, manage and facilitate the review and modification process with Operations team for all documents at least once a year or even during or when any guest/staff incident occurs.
  • To facilitate process development across the board with relevant units.
  • To work with various Theme Park business units and stakeholders to identify and analyse gaps, plan and develop policy and standard for implementation.
  • To work with various Operations team to modify and finalise the procedures in order to ensure the safety aspect are being incorporated to accommodate various guest behaviours after the opening of the park.
  • To manage, facilitate and oversee on the implementation and proper control on documents including distribution, storage and retention.
  • To regularly review and check all documented procedures complies with statutory requirements, industry practice and theme park standards corresponding to the actual operations (redlining).
  • To facilitate and review the closure of findings or corrective actions in redlining.
  • To work with Operations teams to observe and evaluate the procedures practiced are in line with the documented procedures in the Operations Manual, Training Manuals, Assessment Guides, Checklist and Forms.
  • To develop, manage and deliver designed training programmes to educate all Theme Park business units.
  • To review and check if any changes is required for different documents with similar procedures and share the best practices to other departments.


Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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