Assistant Club Director
Date: Mar 24, 2026
Location: Genting Highlands, Pahang, MY
Genting Malaysia Berhad
Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.
With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.
If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!
Position Overview
The Assistant Club Director supports the Club Director in overseeing the daily operations, service standards, and strategic development of the Club at Crockfords Hotel. This role ensures exceptional guest experiences for high-value and VIP guests, maintains luxury service excellence, and assists in managing staff performance, operational efficiency, and compliance with hotel policies and brand standards.
Key Responsibilities
Operations & Guest Experience
- Assist in managing the overall daily operations of the Club to ensure seamless, efficient, and high-quality service delivery.
- Ensure all VIP and premium guests receive personalized, discreet, and exceptional service in line with Crockfords’ luxury brand standards.
- Handle escalated guest concerns, complaints, and special requests professionally and promptly.
- Monitor service quality, ambience, and operational readiness across all Club facilities.
Leadership & Team Management
- Support the Club Director in supervising, coaching, and motivating Club team members.
- Assist in staff scheduling, manpower planning, and duty rosters to ensure optimal coverage.
- Participate in recruitment, onboarding, training, and performance evaluations of Club staff.
- Foster a culture of professionalism, teamwork, and service excellence.
Financial & Administrative Support
- Assist in monitoring budgets, operational costs, and revenue performance.
- Support inventory control, procurement, and expense management.
- Prepare reports related to guest feedback, service performance, staffing, and operations.
- Ensure accurate documentation and adherence to internal controls and procedures.
Compliance & Standards
- Ensure compliance with hotel policies, brand standards, safety regulations, and regulatory requirements.
- Assist in implementing SOPs and maintaining service consistency across shifts.
- Support audits and inspections related to service quality, hygiene, and security.
Strategic & Business Support
- Assist the Club Director in planning promotions, guest engagement initiatives, and service enhancements.
- Build and maintain strong relationships with internal departments such as Front Office, Security, F&B, Marketing, and Casino Operations (if applicable).
- Contribute ideas to improve guest loyalty, operational efficiency, and service innovation.
Qualifications & Requirements
- Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5–8 years of experience in luxury hospitality, VIP services, club operations, or integrated resorts, with at least 2–3 years in a supervisory or assistant managerial role.
- Strong leadership, communication, and interpersonal skills.
- Excellent guest service mindset with attention to detail and discretion.
- Ability to handle high-pressure situations and demanding VIP clientele.
- Proficiency in hotel management systems and Microsoft Office.
- Willingness to work shifts, weekends, and public holidays.
- Multilingual ability is an advantage.
Key Competencies
- Luxury Service Excellence
- Leadership & People Management
- Guest Relations & Conflict Resolution
- Operational & Financial Acumen
- Professionalism & Confidentiality
- Strategic Thinking & Problem Solving
Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!
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Administrative Assistant, Manager, Procurement, Administrative, Management, Operations
