AVP Crockfords

Date: May 26, 2022

Location: Genting Highlands, Pahang, MY

Genting Malaysia Berhad


Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.


With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.  The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Responsible for the overall Management and Operations of Rooms Division for Crockfords Hotel accordance to company policies and procedures.

Development and monitoring of human resources, managing of financial, processes and service delivery to achieve management’s objective.


Major Area of responsibility of positions reporting to you               

  1. Planning and implementation of yearly business strategies.
  2. Regular review of strategies to ensure financial performance due to the dynamic nature of our business.
  3. Constantly monitor and improve customer satisfaction and ensuring excellent service deliveries. Compliance to all quality standards.
  4. Maximizing room sales, oversee room renovations and upgrading programs.
  5. Room, Public Area and Car Park cleanliness, upkeep and R&M programs
  6. Managing Butler services for VIP and high end Casino members, Suites and Premium Gaming Floors.
  7. Overall responsibility for the administration and coordination of Hotel Operations including Casino Marketing, Human Resources, Finance, Engineering, Development Dept, Public Relations, Sales & Marketing and Security.


Meeting with Department Heads

  1. Daily morning briefing - to review daily Hotel Operational matters and Rooms performance
  2. Weekly Ops Meeting - Review past week’s business as well as forthcoming week’s business. 
  3. Monitor standards - review weekly guest feedback and CRM initiatives
  4. Review operational processes and procedures and provide directions
  5. Constantly drive KPI’s
  6. Ensure compliance to ISO 9001: 2000, EHS and OHSAS standards via MR meetings.
  7. Conduct Monthly Financial Review
  8. Conduct Strategies Review on quarterly basis.


The most important tasks performed on an individual basis without involving subordinates are:

  1. Timely review of operating results & expenses, guest feedback and taking action to correct shortcomings
  2. Financial decision making & strategizing for improvement all the time
  3. Managing Manpower movement and progression.
  4. Maintain close rapport across divisions to ensure cooperation and coordination of the highest degree for the benefit of the company

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

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